As the leading provider of business information for credit, marketing and purchasing decisions in the Balkans, ICAP can help you perform a wide range of business analyses and development to face every new business challenge. ICAP, has developed modern and comprehensive solutions for Credit Risk, Rating, Compliance and Marketing&Sales, by exploiting its year-long experience, dedicated analysts and new technologies and of course by drawing data from the largest business database around while expanding its coverage worldwide through DUN & BRADSTREET’s services and database of 300 million companies in over 190 countries. ICAP, group of companies, has been recognized from the Bank of Greece as an External Credit Assessment Institution (ECAI).
Qualified ICAP Management Consultants use the information sources available to the Company, the knowledge and experience regarding trends prevailing in the international markets, and utilize tested methodologies and tools in order to offer high added value consulting services. These Services cover a wide range of activities like the Organizational & Operational Design, Marketing and IT, as well as the Human Capital Consulting and Executive Search & Selection.
For almost 50 years, ICAP publishes its Business Directories which constitute a daily tool for companies in their search for potential customers and suppliers. Furthermore, ICAP’s directories are a cost-efficient targeted promotion medium for their products and services.
ICAP CONTACT CENTER
ICAP Contact Center provides integrated Direct Marketing services, including the handling of incoming calls for customer care and order taking, as well as outbound calls for the promotion of products and services and appointment booking. Our 650 work stations give us the ability to handle more than 300.000 calls daily.
ICAP PEOPLE SOLUTIONS
ICAP People Solutions, in collaboration with internationally recognized organizations, offers a wide range of Human Resources Services in Greece, Bulgaria and Cyprus, which are categorized into 3 distinct groups:
-Professional Training, specializing in Sales, Customer Service, Negotiations, Credit Risk and Certifications for HR Professionals.
-Executive Search, Evaluation and Selection for Mid and Senior level as well as first tier Personnel for all departments of the company.
-HR Consulting Services, Assessment Centers, Career transition, Performance Management, Development, Corporate Culture, Values and Behaviors.
ICAP EMPLOYMENT SOLUTIONS
ICAP Employment Solutions is distinguished for its consistency in offering services that add real value to customers. With more than 2.500 employees working at our clients’ premises, we offer temporary staffing and outsourcing solutions integrated services that cover short or long term needs with specialized workforce. We also undertake to efficiently and effectively calculate and carry out the payroll processes of your organization, offering compliance to the labor law. In addition, we undertake to carry out secondary procedures of your organization that are not identified with the core business.
Cycle Credit S.A., a subsidiary of ICAP Group, offers Receivables Management services in relation to delayed debts with specialization on those deriving from consumer loans and credit cards. Cycle employs 250 staff in Greece and 120 in Serbia and Romania, achieving a turnover of €9 million. The company uses its many years of experience in debt collection methodologies and actions to categorize the factors and conditions of each individual case and to identify the most effective way of handling for the achievement of the best possible result.